Frequently asked questions

AcceleratorApp FAQs Your questions answered

Automate the scheduling for your coaches, mentors, experts, and startups

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Application Process
Program Management


Can I integrate AcceleratorApp with other apps?

AcceleratorApp uses Zapier to integrate with a plethora of external apps. For more info click here.

Is the platform available in other languages?

Yes, AcceleratorApp is supported in English, French, Spanish, Portuguese, Deutsche, Arabic, Bahasa, Ukrainian, and Russian.

How is the customer support?

Once you sign up with us, you will have live onboarding sessions with our customer success heroes. These sessions will walk you through all the functionalities and help you understand the AcceleratorApp ecosystem.

Apart from that, we are always willing to help! That's why you will have an intercom at the bottom in the lower right corner to chat with us and clarify all your doubts. For development and improvement purposes, AcceleratorApp has direct ownership of the Meta-Data in the form of analytics to assess how the features are used.

How many users can join my platform?

Incubator/Accelerator team member (IA team): Admin, Coach, Sub-Admin, Staff. (Limited and will depend on your plan.) 

Network: Mentors, Experts, and Evaluators are free and unlimited

End Users: Applicants, Founders, and Community Members are free and unlimited.

Creating custom team roles is also possible.

How data storage is managed?

Data back up

All data is backed up every 6 hours for 30 days before being permanently deleted using industry-standard enterprise-grade deletion processes. The storage of data is made in 2 separate Availability Region in case an entire availability Region would go down.


Data updates

When the account is updated, the previous data is deleted from the current DB and disk storage. Within 30 days of the update, the previous data will also be permanently deleted from the backup data.


Data suppression

All data backups are permanently suppressed 30 days after they were backed up. AcceleratorApp via MongoDB and AWS uses enterprise-grade permanent deletion methodology on the data after it was suppressed from its record. At their request, each user may delete their account, which will be suppressed from the record of AcceleratorApp immediately in the current DB and within 30 days of all backups.


Data encryption

Data is encrypted from its origin to its storage, in storage, and in recall until it is displayed again based on an authenticated request and user. Industry-standard AES256-GCM encryption keys are used for the Database, and the industry-standard 512MB are used on the storage of files.


Data ownership

AcceleratorApp does not have any ownership of your Data or content. For development and improvement purposes, AcceleratorApp has direct ownership of the Meta-Data in the form of analytics to assess how the features are used.

How does the Accelerator App work with low bandwidth?

The app is optimized to have the lowest possible size and it does parallel downloading of its various bundles to achieve fastest connection

Application Process

Can I customize my application & evaluation form myself?

Yes, we have a super flexible form builder where you can create and customize your forms based on your application process needs.

Is there any limitation on the number of applications we can receive?

No, the number of applications you can receive is unlimited. Go ahead and push on marketing!

Can I manage 2 or more application processes in parallel?

Of course! the number of application process or "call for applications" you can create and manage at the same time is unlimited. Furthermore, they can have their own process separate from one another.

Can I make my forms available in other languages?

AcceleratorApp application and evaluation forms are supported in multiple languages. These include English, French, Spanish, Deutsche, Portuguese, Arabic, Bahasa, Ukrainian, and Russian

Program Management

Can I create custom KPI's?

Yes, you can create any custom metrics and for each, you can set the frequency of collection as well as their assignation.

Can I evaluate/asses my startups?

Yes, you can create custom scorecards to allow your mentors, experts, and coaches to evaluate your startups. These are extremely customizable and will allow you to use any model you want or create your own.

Is all the data exportable?

Yes, all the data in the AcceleratorApp platform is totally exportable at a click of a button. More info here

How many events can I create for my community?

The number of events you can create for your community is unlimited! You can also set different visibility settings to make sure the right event is available to the right members of your community.

Can I send feedback forms to my community?

Yes, we have a premium feature called Feedback Request, that allows you to get feedback after a coaching session, training or event. More info here