Privacy Notice @ AcceleratorApp

Voir l'avis de confidentialité en Français.

We, at AcceleratorApp, Ltd. (“We”, “AcceleratorApp”), understand that respecting your privacy and being transparent about how we use, collect, disclose or otherwise handle your personal data is essential to build a relation of trust with you.

We wrote this Privacy Notice to explain how we use your personal data when you are

  1. navigating our website (;
  2. using our web application and services (the “Services”) or
  3. communicating with us through other channels, such as social media or e-mails.

The Privacy Policy also contains instructions on managing your preferences and exercising your rights.

This Privacy Policy forms part of our Terms of Use. If you do not agree with this Privacy Policy, you should not use this website or our web application.

If you have any questions or concerns about this Privacy Policy, you can contact us:
Privacy Officer

If you want to learn more about our use of cookies, please refer to ourCookie Notice.

As a participant of the Digital Advertising Alliance (DAA), we adhere to DAA’s Interest-Based Advertising principles by providing you enhanced notice, transparency and control of our digital marketing practices as stated at:

We do not conduct interest-based advertising as part of the Services. This means that we do not collect personal data for interest-based advertising while a user is connected in the secure portal of our web application. Interest-based advertising only occurs on our website, and only for website users who have accepted targeting cookies.

Please see ourCookie Notice for more explanations on how we conduct interest-based advertising and how you can opt-out.

Key terms.

We use the term“user” refer to an authorized user provided with a licence by a customer to access our services, including any applicants provided with guest licences by a customer. “Customer” include accelerators and incubators, as well as similar organizational which have executed a Master Subscription Agreement with us.

We use the term“website user” to refer to someone who is navigating our website, regardless of whether that person has subscribed to our web application or has access to our web application.

What does personal data mean?

We consider that personal data means any information which allows us to identify you, whether directly or indirectly.

Common examples are social security numbers, credit cards number or driving license numbers. However, personal data can also include electronic data, such as cookies, passwords, e-mails, online identifiers, pixels, mobile IDs, IP addresses, etc.

In some cases, a piece of information might not constitute a personal data on its own (e.g. the color of your hair), but may become personal data when combined with other information because it would allow us to identify you.

The definition of personal data changes from one country to another country, or from one law to another law - so we try to adopt a large and generous interpretation to protect our users and subscribers.

What types of personal data do you process, and for what purposes?

We process your personal data for our own purposes, based on either your consent, a contract with us, or our legitimate interests, such as ensuring the security of our Services, or for direct marketing purposes.

We process users’ personal data on behalf of customers for the purposes of delivering the Services. Customers should have their own privacy notices providing information on how they handle your data. Our Services allow incubators and accelerators to create forms to score users. As long as they comply with our Terms of Use, they are free to ask any questions that they see fit, and your responses will be handled in accordance with their privacy notices.

Click here for more details

Do you share my personal data with third parties?

We do not sell your personal data to third parties, such as data brokers.

  • Service providers. We use Amazon Web Services to host our website, and a number of third party service providers for specific functionalities. For instance, SendGrid is used to send coaching invitations to users as part of the Services.
  • Auditors and consultants. We may have to share your personal data with auditors and other third parties who work with us to help us comply with laws and improve our services. If we need to do this, we ensure that a non-confidentiality agreement is in place.
  • Advertising partners. We do collect behavioural information about Website Users. This behavioural information is shared with third-party partners to conduct interest-based advertising. If you would like more information on how we use your personal data for interest-based advertising and how some of your information may be shared with third parties in this context, clickhere. We do not conduct interest-based advertising as part of the Services. This means that we do not collect your behavioural information for marketing purposes while a user is connected in the secure portal. Only website user are targeted. However, we may collect your behavioural information as part of our Services for other operational purposes, such as analytics, performance or personalization.
  • Analytics and Performance Partners We share your personal data with third parties to measure our performance and increase our conversion rates. These third parties provide us with analytics, which can then be used to segment users based on demographic information, custom events and user or session activity as part of our interest-based advertising activities. These partners do not use your personal data for their own benefits. They only provide us with services to conduct analytics, diagnosticate issues, and improve our marketing strategy. We only allow our employees to see such data on a need-to-know basis, and subject to a non-disclosure agreement. Consult ourCookie Policy to learn how we leverage cookies and tracking technologies, including for interest-based advertising.
  • Social Medias We use social medias to advertise and conduct re-targeting as explained in our Cookie Policy. We also use social medias to respond to you when you interact with us. Social medias can also be used by website user and user to share content, in which case we may collect electronic data, such as the time and data that you visited the page for sharing.

Where do you store my personal data?

Our website and Services are hosted on Amazon Web Services (AWS).

Our Master Subscription Agreement with our Customer states where personal data will be hosted. By default, personal data is hosted based on the following parameters:

Use caseHosting Location
Main serverFrankfurt, Germany
Read node (North America, South America, Central America), BackupsMontreal, Canada

Our website is hosted by AWS, United States.

Service Providers can process and store personal data elsewhere than as stated above, including, without limitation, in the United States.

How long do we store personal data?

We store users personal data as long as our agreement with customer is in force, unless your data is deleted by customer (through an admin licence) or by yourself when using the Services. Once our agreement with the customer ends, for any reasons, we will delete all the data associated with the customer after 30 days. Backups are deleted according to normal schedule.

How do we protect the personal data that we are entrusted with?

We encrypt personal data at rest and in transit. This means your personal data is not in plain view. A key is needed to see the personal data in plain view.

We perform intrusion testing annually using an independent party. Intrusion testing means that we hire some good guys who also happen to be hackers, and we ask them to give it a try with our web application! If they find any vulnerabilities, they let us know so we can fix it.

All our employees are under confidentiality agreements, and we enforce access controls, meaning that access to your personal data is only possible on a need-to-know basis.

We use peer review, automated testing and manual testing as part of our secure coding habits when we develop our web application. As part our peer review, we analyze our architecture security and performance.

Our hosting company, Amazon Web Services, is designed and managed in full compliance with security best practices and a wide range of IT security standards, including SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II), SOC2, SOC3, FISMA, DIACAP, FedRAMP, PCI DSS Level 1, ISO 27001, ITAR, HIPPA, and Cloud Security Alliance.

We’re always on the look out to integrate more security features in our web application. We’ll update this section as part of our continuous improvements.

Can I withdraw my consent to receive newsletters?

All our marketing communications, such as our newsletters, include a link to unsubscribe. You can also contact us directly

Do you respond to Do Not Track signals?

We do not respond to Do Not Track signals at this point in time, but if it changes, we will update this Privacy Notice.

How can I delete my account?

If you are a user, you can reach out to the incubator or accelerator which provided you with an access to our Services to request that they delete your personal data and revoke your licence.

What are my rights regarding my personal data?

Depending on where you are located and on the circumstances of your request, you may have access to different rights, such as:

  • The right to access your personal data;
  • The right to be informed about how your personal data is being processed;
  • The right to rectify your personal data if they are incorrect, incomplete, invalid or ambiguous;
  • The right to object to the processing of your personal data;
  • The right to request the erasure of your personal data;
  • The right data portability

When we are able to respond to your requests, we will try our best to help you and we will respond within 30 days. If we can’t respond within this delay or if we decide that we cannot respond to your request, we’ll be in touch and provide explanations. We’ll also inform you of how you can contest our decision.

Although we try to help you out without any additional fees, there may be circumstances where we have to charge a reasonable fee, such as for transcription, reproduction or transmission of personal data.

We will need to identify you prior to respond to your request.

If you are an user, we suggest you first contact the incubator or accelerator who provided you with an access to the Services. If it doesn’t work, feel free to reach out to us Users can also consider export and deletion functionalities that are offered as part of our Services.

For website users, just e-mail us and we’ll help you out right

Can we change this Privacy Notice?


We can change this Privacy Notice to reflect our current practices, new technologies, changes to the law, or as otherwise required. If we make any significant changes, we will advise our users and subscribers by e-mail.