Transactional Emails

Getting to the email section

From the sidebar menu, click on Set Up > Assets > Emails. From the email setting page, you see all the transactional emails sent to you and other users on behalf of your incubator/accelerator from AcceleratorApp. In the top section, you will see the Email Design Templates, and below that, you will see all the emails being sent.

Email Design Template

From here, you can create and customize the design of the emails and apply it to your transactional emails. Learn more about Setting up your email templates here.

Types of Transactional Email in AcceleratorApp

Account Management

These transactional emails are directly related to the management of each user's account. They will be sent to all users, in general, when:

• Forget Password: An email is sent to a user requesting a password change. By clicking on the button in this email, the user is led to a page to change their password.
• Confirmation Password Changed: This email is sent to a user who changed his password. It confirms that the password was changed. The recipient of this email will not need to take any action.
• Application Deleted: email that is sent to a user who deleted his/her own application.
• Application Deleted Mail to Assigned Staff: This email is sent to Assigned Staff when a user deletes his/her own application only if the application's status is not in draft.
• Email Address Confirmation: This email is sent to the users when they want to update their email address.

Application Process

In this section, you will find the emails your applicants will receive when applying to one of your Applications Processes. General Emails that all applicants will receive:

• Applicant Account Activation: This is an email sent to a user who begins the application process. The user must confirm his email address by pressing the button in this email before they can fill out the application form.
• Invitation To Set A Meeting: This is an email sent to applicants to schedule a meeting with you. It is sent upon the button to send a meeting invitation.
• Confirmation Meeting Booked, Applicant: This is an email sent to the applicant who booked the meeting. It is sent immediately after the meeting has been confirmed.
• Confirmation Meeting Booked, Host Of An Application Process: This email is sent immediately after the meeting has been confirmed with the host, who was just booked.
• Canceled Interview In Application Process: email that is sent to the applicant when the interviewer cancels the meeting he/she was supposed to have
• Email Sent To Applicant To Fill New Form: This is an email sent to an applicant who needs to fill out a new application form as part of the application process. In a specified round, the requirements include filling out a new application form that completes the information provided at the beginning of the process.

Emails generated from the creation of an application funnel. Only applicants for that funnel will receive the following emails:

• Confirmation application submitted (Name of the Funnel): This is an email sent to a user who submits their application to your organization in a specific funnel. It confirms that you have received their application. The recipient of this email will not be required to take any action.
• Instruction Email For Round (N) Of Name of the Funnel: This is an email sent to a user who was moved from a previous round to this round in a specific funnel. It is sent before any of this round's requirements are executed.
• Acceptance Email (Name of the Program): This is an email sent to an applicant who is accepted into the program "Name of the Program." Each program has its own acceptance email.

Startup

Here you will find the e-mails that will be sent to the Startups of your organization:

• Confirmation Meeting Booked: This is an email sent to a startup when a meeting is booked with staff, a coach, a mentor, an expert, or an admin.
• Meeting Change (From Coach Or Reviewer), Please Reschedule This Meeting: This email is sent to the startup when the host of a meeting (for startups or application review) needs to cancel and reschedule. The recipient of this email will be informed of that and will be invited to reschedule his/her meeting with the host based on the host's availability.
• Data Collection Email: This email is sent to a startup when it is needed to update their data. The frequency of the update is set up by your metrics settings. You can also set up when this update is required within your set frequency.
• Program Change Email (Per Program): This is an email sent to a startup that has been moved from one program to another. It is essentially an internal acceptance email. There is an internal acceptance email per program.
• New Mentor Assignation Email (Founder & Mentor): This email is sent to a mentor and a startup when they are matched in the platform. We highly encourage you to include a few tips about mentorship in this email.
• Group Event Registration Confirmation: This email is sent to a user registering for a group event.
• Group Event Registration Confirmation For Host(S): This email is sent to the host when he has no calendar integration, and an event is created with him/her.
• Group Event Update: An email is sent to all registered users when changes to a group event are published.
• Unregistration Confirmation For Attendees Of A Group Event: This is an email sent to a user who cancels his registration from a group event. It confirms that the registration cancellation was completed.
• Group Event Unregistration Of Attendees By Other Users: This email is sent to a user canceling his registration when other users, with permission, deregister an attendee from a group event. It informs the attendee of the unregistration.
• Group Event Cancellation: This email is sent to attendees and hosts of a group even when the event is canceled.
• One-On-One Registration: This email is sent to a user who books a one-on-one event.
• One-on-One Registration For Host: This is the email that is sent to the host when a user books a one-on-one event with him/her.
• One-on-One Update: When changes are made to one-on-one sessions, this email is sent to all users registered in this event.
• One-on-One Cancelled By Attendee To Attendee: This email is sent to the attendee(s) of the one-on-one when another attendee cancels the event.
• One-on-One Cancelled By Attendee To Host: When an attendee cancels a one-on-one meeting, this email is sent to the host (s).
• One-on-One Cancelled By Host To Attendee: This email is sent to the attendee(s) when a host of a one-on-one meeting cancels the meeting.
• One On One Cancelled By Host To Host: This email is sent to a host of a one on one meeting when another host cancels the meeting.

Notifications

• Notification Digest On AcceleratorApp: This email is sent daily to users to inform them of their notifications summary for the day.

On-Boarding Process

• User Role Account Invitation: Email sent to a user when invited to join your instance of AcceleratorApp to become a user of type in Specific. You have an email per role. ( Co-Founder, Community Member, Admin, Admin&Coach, Sub-admin, Coach, Staff, Mentor, Expert and Evaluator).
• Join My Startup As Founder Account Invitation: This email, sent to a founder of a startup already on your instance of AcceleratorApp, invites the founder to join his/her startup. This new user will become a founder of that same startup.

Rejection Emails

Rejection Emails are emails sent to applicants when they are rejected. You can create as many different types of rejection emails as you like. To create them, click on the add rejection email icon with a green +.